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Do you give marketers like this another chance to earn your trust?


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I just purchased software that seemed a breakthrough for information gathering. Sold as a keyword tool mainly, the info would be valuable far beyond that. It is on one of those price increase every few days type of launch. I could not get it to work. Spent a whole day and evening messing with it just out of curiosity of how deep the problem may lie in the code. Came to the conclusion it was a major issue and that the information sources it used were likely going to be blocking their access anyway as usage rose unless they had purchased some very expensive API access to handle any volume. It is not coded as many are to allow each user to input their Google account info to use Google's free API access. It is cobbled from bots and you are expected to load additional files into it to run those properly. Only after purchase and during install do you see that to be true.

I went on some forums and found these guys had issues with this software months ago and still did the big launch. They had promised people additional products if they stayed with them to work the bugs out. But did not deliver those either. So today I see the price has gone up yet again and the launch continues. The bonuses the seller I chose to get it through had software that was very old and didn't work either. Some were still trying to pull data from Google Keyword Tool. Many on the forums said they could not get refunds, but I was able to if it did actually clear my PayPal account. I have not checked yet.

I understand sometimes developers, or those who outsource that job, have to raise capital to finish a project fully, but this seems a bit beyond that as far as launch now, fix later. I would gladly be an unpaid beta tester, but paying to do so is not something I want to do, especially when it is done without warning. Have you run across this much, and do you give them another chance to earn your business?
asked Nov 18, 2013 in Internet Marketing by geekability (18,680 points)  
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7 Answers

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As a software developer ourselves, one thing we've learned over the years is not to go too crazy with the number of feautres during a product launch. You can always add more features or scale the product later. All in all, the bulkier a product is, the harder it is to make it take off right from the start.

Looks like the developers you're describing made the wrong choice with their business plan, were too anxious to get return on their investment, which is not always a justified move. Whether such a business deserves a second chance is something one should decide for themselves, in my opinion.

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answered Nov 18, 2013 by LinkAssistant (2,060 points)  
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This is not always simple. The question I find myself asking is whether the vendor is being dishonest, if I think that this is the case then I will never deal with the vendor again.

I have purchased products that did not work 'out of the box' but the relationships have become good and strong becasue the vendor put everything right and was straight with the clientele.
answered Nov 19, 2013 by andrewwilson (9,160 points)  
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I have never developed software myself but have bought lots of it. I have found myself in your position many times, and unfortunately most of the time things won't get any better.

If the developer is struggling to get the software working in the early stages and can't raise enough money to ahve it operating properly, it will tend to die as it's a catch 22, being that nobody will want to buy it in the early stages as it's been released without being fully functional. The early online reviews can bury it before it's even got started.

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answered Nov 20, 2013 by Jamie-Anderson.com (10,820 points)  
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I have not had this bad an experience. However I also tested a few products in their trial offer, and got them refunded after I found them unsatisfactory. For me the errors encountered were not this bad and the refund was also very swift. In your case, I think the marketers shouldn't be given another chance, as it's clear from their attitude that they are more concerned for their business, rather than satisfying their customers.
answered Dec 1, 2013 by Frendz (7,530 points)  
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I think it will depend on your previous relationship with the vendor. If he has come up with great products in the past, I will probably cut him some slack. Everyone will have their bad hair day.
answered Dec 2, 2013 by lubanolim (35,720 points)  
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Sometimes even the best developers can have unforseen issues with their products that they create. If, I purchased from this vendor before, and they provided good services for when their products did not function properly then , yes I would most certainly give them another chance.

However, I have learned the hard way to start doing my research before I make that intial purchase when it comes to a vendor I have not done business with before, just to see if there are already issues like the ones you mentioned in your question topic here.

Furthermore, even if I have done purchases with a vendor, I always make certain that there is a option to get a refund if the product does not perform like it should, and if they are using outdated products I typically will research the product name to see when it was last updated etc.

by doing some of these steps that I mentioned it has thus saved me a lot of trouble, and time and helped with more helpful tools that I will not have to take weeks to correct bad coding etc.

Hope my answer helps some with your question topic

Libby
answered Dec 10, 2013 by libby (23,340 points)  
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with so much lauch out there and so many software its not always easy to find the good one that's why I try to so some research about the product owner before buying
answered Mar 24, 2014 by jobusiness97 (7,920 points)  
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